Customer Care  
      Whistle Blowing  
 
 
Customer Care
 
ASIAN FINANCE BANK BERHAD (716122-P)
2nd Floor, Podium Block, Kenanga International,
Jalan Sultan Ismail,
50250 Kuala Lumpur,
Malaysia.
 
T . (+603) 2079 1000
F . (+603) 2079 1100
E . info@asianfinancebank.com
 
ATM Hotline
T . (+603) 2079 1111

 
Johor Bahru Branch
No. 65 & 65A,
Jalan Molek 2/4, Taman Molek,
81100 Johor Bahru, Johor,
Malaysia.
 
T . (+607) 3542 240
F . (+607) 3542 241
E . info@asianfinancebank.com
 
ATM Hotline
T . (+603) 2079 1111

 

We will assist you with your feedback and complaint. Send it to:

 

Feedback mail feedback@asianfinancebank.com
eComplaint eform ecomplaint@asianfinancebank.com
eComplaint Customer Complaint Form
 
 
Complaints:
Customer satisfaction is very important to us. We would love to hear about positive experiences you have had with Asian Finance Bank. Alternatively, if we have let you down in any way, we would also like to know about it. Our staff is committed to treating complaints seriously and resolving them as quickly and fairly as possible.
How we handle your complaint:
. You may lodge a complaint verbally or in writing. We would request that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised
. Your complaint will be acknowledged within 24 hours upon receipt
. Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt. The person you first contact with the details of your complaint will aim to resolve the problem for you quickly
. If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended. You will be kept informed of the status of your complaint from time to time


If you are not satisfied with the outcome of your complaint or how it was handled, you may refer the matter to either of the following bodies who will help settle the dispute

1.BNMLINK - a complaint resolution arm of Bank Negara Malaysia Call BNMTELELINK: 1-300-88-5464 (LINK) (toll free number) or E-mail to bnmtelelink@bnm.gov.my Laman Informasi Nasihat dan Khidmat (LINK) Tingkat Bawah, Blok C Bank Negara Malaysia Peti Surat 10922 50929 Kuala Lumpur Fax: 03-21741515 Website: http://www.bnm.gov.my/bnmlink

2. Ombudsman for Financial Services (OFS) - an independent body set up to help settle disputes between financial service providers who are its members and the public. Call: 03-2272 2811 or Log on to http://www.ofs.org.my or E-mail to enquiry@ofs.com.my Ombudsman for Financial Services (OFS)