CUSTOMER SERVICE CHARTER - CONDUCTED BY MALAYSIA PRODUCTIVITY CORPORATION(MPC)
As an initiative to improve customer service experience, Bank Negara Malaysia through AIBIM has recently directed for all full-fledged Islamic Banks to participate in the Customer Service Charter conducted by the Malaysia Productivity Corporation (MPC). The charter outlines key commitments and service standards to be delivered for Islamic Banking services rendered to the customer.
 
 

ENGLISH VERSION

Customer Service Charter
 
 

BAHASA MALAYSIA VERSION

Piagam Perkhidmatan Pelanggan